About
Experienced Data Engineer with several years of demonstrated history working in library and local government industries. Skilled in Data Analysis, Front-End Development, Project Management, Visual Studio, Git, Microsoft Office applications including Excel, Word, PowerPoint and Access. Graduated from Western Washington University. Proven record as a strong developer with a passion for data and continuous improvement.
Data Engineer
Intrigued by the process of uncovering meaningful insights by analyzing data and translating this data into actionable and useful information. Collaborated with business teams in application redesign project and led design implementation project. Effective interpreter and presenter of data that is easily understandable for stakeholders that have different priorities and perspectives in order to facilitate better decision making.
- Website: https://melissamonroe.github.io/
- Phone: +1 (360) 383-6794
- City: San Diego, CA, USA
- Degree: B.S. Manufacturing Management
- Minor: Spanish and French
- Email: melissa.b.monroe@gmail.com
Interests and hobbies include ice hockey, watercolor painting, chess and surfing.
Skills
Tools: Microsoft Visual Studio, VS Code, AWS, Azure, GitHub, GitBash, D3, Tableau, Excel, Word, Access, Visio, Figma, Crystal Reports, Pandas, Photoshop, Illustrator, Matplotlib
Databases: SQL Server, PostgreSQL, SQLAlchemy, MongoDB
Languages/Markup: C#, Python, SQL, Javascript, Json, Xamarin, XAML, CSS, HTML, Visual Basic/VBA
Resume
Summary
Melissa Monroe
Primarily a software engineer but also work in the capacity of software support engineer, project manager and front-end developer, on an as-needed basis. I been at Infovision Software for over fourteen years and at Infovision, I have worked in various ongoing roles.
- San Diego, CA
- +1 (360) 383-6794
- melissa.b.monroe@gmail.com
- melissamonroe.github.io
Education
Data Science and Visualization Certificate
2020 - 2021
UCSD Extension San Diego, California
A 24-week intensive program focused on gaining technical programming skills in Excel, VBA, Python, R, JavaScript, SQL Databases, Tableau, Big Data, and Machine Learning.
Bachelors of Science in Manufacturing Managment
2001 - 2006
Western Washingon University, Bellingham, Washington
Minor in Spanish and French
Professional Experience
Software Engineer
2006 - Present
Infovision Software, Inc. San Diego, California
Build and implement software solutions for libraries (public, school, special libraries) and local and county government planning departments.
- Using Microsoft SQL Server, Azure cloud services and Visual Studio, developed and implemented functionality to improve the library reserve process based on user development requests. Added preference in configuration that allows reservation at copy level or catalog level in order to solve the problem with reserve queue (the order the library patrons get the holding).
- Built console application in C# that monitors incoming support emails and auto-generates support cases in case management system (Language: C#, Database: Microsoft SQL Server database). Increased case tracking by 84% from the first year case management system was implemented.
Front-End Developer
Responsible for design implementation in addition to troubleshooting style and display issues.
- Lead application design implementation for ASP.NET enterprise web application. Implemented front end design into web-based Evolve EDMS, Evolve ILS and Evolve Planning enterprise software solutions.
Project Manager
Onsite and remote project manager for software implementations for library and planning web applications. Data conversion, application configuration, business analyst, training, and project closure. Fully responsible for client satisfaction throughout the implementation process.
- Implemented Eau Claire Wisconsin Code Enforcement Project. Analyzed business process, built out system requirements, added configuration and based on user feedback.
Software Support Engineer
Responsible for communication with customers, documentation, prioritization and resolution.
- Technical account manager for customer base of over 120 libraries, cities and counties using our software solutions. Technical and customer support to end-users and IT professionals.
- Increased case close rate by 6%. Completed 4149 cases and 8243 case actions since current case management tracking was implemented in May 2015.
